At Garden Furniture Sales, we want you to be completely satisfied with your outdoor furniture purchase. If for any reason you’re not happy with your garden benches, chairs, tables, or other items, our straightforward returns policy makes it easy to request a return or exchange.

Key Points:

  • 15-day return window from delivery date
  • Items must be unused and in original packaging
  • Original shipping costs are non-refundable
  • Refunds processed within 5-7 business days

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition with all packaging intact. This policy applies to our garden furniture including:

  • Garden Benches
  • Garden Chairs
  • Garden Tables
  • Parasols
  • Rattan Garden Furniture

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Garden Mirrors (due to fragility and safety concerns)
  • Any items that have been assembled, used, or damaged after delivery
  • Products missing original packaging or tags

How to Return an Item

Follow these simple steps to process your return:

  1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number and shipping instructions
  3. Pack the item securely in its original packaging
  4. Include the completed returns form (we’ll provide this)
  5. Ship the package to our warehouse at:
    Garden Furniture Sales Returns
    64 Faulkner St
    Manchester, GB M7R 1XY
  6. Once received and inspected, we’ll process your refund or exchange

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service and retaining your receipt until the return is complete.

Refund Process

After we receive and inspect your return:

  • Refunds will be issued to your original payment method
  • Processing typically takes 5-7 business days after we receive your return
  • For credit/debit cards (Visa, MasterCard, JCB), the refund time depends on your bank’s processing (usually 3-5 additional business days)
  • PayPal refunds are usually processed within 24 hours

Original shipping fees are non-refundable, except in cases of our error.

Exchange Process

To exchange an item:

  1. Follow the standard return process above
  2. In your email, clearly state the replacement item you’d prefer
  3. If the new item costs more, you’ll need to pay the difference
  4. If it costs less, we’ll refund the difference

We’ll ship your replacement as soon as we process your return.

Damaged or Incorrect Items

If your garden furniture arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Include photos of the damage or incorrect item
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]

Dear Garden Furniture Sales Team,

I would like to return/exchange the following item from my order #[Your Order Number]:

Product Name: [e.g., Rattan Garden Chair]
Reason for Return: [Please specify – wrong size, changed mind, damaged, etc.]

For exchanges, I would like to receive: [Specify replacement product if applicable]

Please send me the Return Authorization Number and further instructions.

Best regards,
[Your Full Name]
[Your Contact Number]

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9am-5pm GMT

We appreciate your trust in Garden Furniture Sales for your outdoor living needs and strive to make every transaction satisfactory.