Shipping & Returns

At Garden Furniture Sales, we’re committed to making your outdoor living experience as enjoyable as possible. Our shipping and returns policies are designed with your convenience in mind, ensuring your garden furniture arrives safely and that you’re completely satisfied with your purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods

Note: Delivery times are estimates and may vary depending on your location. We currently ship worldwide except to certain remote areas and parts of Asia.

Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your package’s progress through the carrier’s website.

Returns & Exchanges

We want you to love your garden furniture as much as we do. If you’re not completely satisfied, our straightforward returns policy makes it easy to request a return or exchange.

Key Points of Our Returns Policy

• 15-day return window from delivery date
• Items must be unused and in original packaging
• Original shipping costs are non-refundable
• Refunds processed within 5-7 business days

Eligible Products

We accept returns and exchanges for most garden furniture items including:

• Garden Benches
• Garden Chairs
• Garden Tables
• Parasols
• Rattan Garden Furniture

How to Return an Item

Follow these simple steps to process your return:

1. Contact us within 15 days of delivery at [email protected] with your order number and reason for return
2. We’ll email you a Return Authorization Number and shipping instructions
3. Pack the item securely in its original packaging
4. Include the completed returns form (we’ll provide this)
5. Ship the package to our warehouse at:
   Garden Furniture Sales Returns
   64 Faulkner St
   Manchester, GB M7R 1XY

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service and retaining your receipt until the return is complete.

Refund Process

After we receive and inspect your return:

• Refunds will be issued to your original payment method
• Processing typically takes 5-7 business days after we receive your return
• For credit/debit cards (Visa, MasterCard, JCB), the refund time depends on your bank’s processing (usually 3-5 additional business days)
• PayPal refunds are usually processed within 24 hours
• Original shipping fees are non-refundable, except in cases of our error

Exchange Process

To exchange an item:

1. Follow the standard return process above
2. In your email, clearly state the replacement item you’d prefer
3. If the new item costs more, you’ll need to pay the difference
4. If it costs less, we’ll refund the difference

We’ll ship your replacement as soon as we process your return.

Damaged or Incorrect Items

If your garden furniture arrives damaged or incorrect:

• Contact us immediately at [email protected]
• Include photos of the damage or incorrect item
• We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

• Email: [email protected]
• Business Hours: Monday-Friday, 9am-5pm GMT

We appreciate your trust in Garden Furniture Sales for your outdoor living needs and strive to make every transaction satisfactory.